Where Customer Service is NOT a department...it's an Attitude!




Due to popular demand, They're Back!
(But keep in mind, these were written in 1998 & 1999)


    Some tips into finding a good shop
    Maintenance Tips 1
    Maintenance Tips 2
    Shopping for a used car?
    Getting better service 1
    Getting better service 2
    ASE Certifications
    The Myth of the "Magic Machine"
    Deciphering the Tire Code
    Electrical common sense
    Gas Facts
    Fed up with gas prices?
    Some Anti-Lock (ABS) Brake basics
    Anti-Lock Brake (ABS) Questions & Answers
    The Heat is on - Part 1
    Cooling the interior
    Your cooling system
    Frustrations on the job
    The Intermittent Blues
    What is that smell?

More to come as I get them formatted and uploaded!