Where Customer Service is NOT a department...it's an Attitude!

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The Intermittent Blues

Feel at the end of your rope?:
    Welcome to one of the most frustrating issues for the consumer and the technician.
An intermittent condition is something that only occurs once in a while, and/or without any regularity.
When you bring your vehicle in for testing / analysis, some special rules may come up.

What? No guarantee?
    No technician can ever guarantee to find and / or fix a problem if it is intermittent.
First off, the technician NEEDS to be able to duplicate the symptom(s) before he can get a
direction to pursue. If your vehicle only shows it's intermittent problem once a month, be prepared
to hear that they can't find anything wrong. In a case such as this, you may want to wait until it
gets worse. If it happens only 2 -3 minutes after first starting it in the morning, don't expect a
technician to find a problem if you just drove it in. You may want to make arrangements to leave
it overnight and then be there to point out the problem WITH him in the morning.

Information is valuable
    Ask your shop if they have a checklist that you can fill out before you bring
your car in for an intermittent repair / analysis. It is easier to have a checklist to follow and
note the what / when / hows of the situation, than to wait until a week later after they are no
longer fresh in memory. The more information a technician has concerning intermittent problems,
the better (and cheaper) it may be for you, but keep in mind, if you want the car checked out,
and the technician does not find a problem, don't get angry when it comes time to pay the bill.
Would you spend thousands of dollars on equipment and work for free?
Don't ask you technician to.


Keep your eyes on the road!



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