Where Customer Service is NOT a department...it's an Attitude!

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Frustrations on the job

Negotiations...:
    When was the last time you asked for a discount at the doctor's office?
Ever take a steak into a restaurant and ask them if they will cook yours instead of theirs?
Would you ask the carpenter to use half the nails to cut down on costs?
Why would you ask your auto technician to put on your parts or only put 1 spark plug
wire on instead of a set?

Insults and the lack of resect.
    Today's automotive technicians are a rare breed. We take great pride in
what we do. We are permanently in school, be it on the job or in a class, just to keep
abreast of the ever-changing technology. As a member of a world -wide network of over
34,000 technicians, the number one complaint we seem to have is the lack of respect
from customers and the communities we serve. We don't trim our fingernails with wire
cutters, nor dig yesterday's lunch out of our teeth with a screwdriver. We take pride in
our appearance and ourselves. We are still paying a price that was bestowed upon us
by mechanics of many years gone by - no respect.

Why can't I bring my own parts?
    When you have your vehicle serviced, a portion of the bill is the parts used
to repair the vehicle. The parts costs may seem inflated compared to what you can get at
the local XYZ discount auto parts store. A shop HAS to make a certain percentage of profit
on the parts to stay in business. If a shop sells at discount rates, it may not be able to keep
the doors open for the next time you need service. A shop also needs to guarantee the parts
and labor for a period of time, and cannot do that if discount / customer furnished parts are used.
Not all parts are created equal, and the more you want to cut costs, the more time you might
be sitting on the side of the road, watching the daily commute pass you by.


Keep your eyes on the road!



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