Where Customer Service is NOT a department...it's an Attitude!
Ok, so my car needs work - where do I go?
Find a Shop Before You Need It :
One of the best ways to find a repair shop is through word-of-mouth recommendation.
Ask your friends or neighbors, what shop they use and why?
(Skip this if the friend or neighbor keeps getting their car towed back to the shop)
The Bureau of Automotive Repair or the AAA can advise you regarding the reputation
and licensing status of a particular shop. Here are some things you can look for:
Facilities:
Is the shop neat and clean?
Does the equipment look modern?
Are the labor rates, guarantees, and methods of payment clearly posted?
Car Care Council (CCC) or AAA-approved auto repair status?
Members of the Automotive Service Council (ASC)?
Automotive Service Association (ASA)? or
Better business Bureau?
Personnel:
Is the Staff courteous and helpful?
Is the Service Manager willing and able to answer your questions?
Can the Staff assist you in setting up a maintenance schedule for your car?
Qualified Technicians:
Look for Automotive Service Excellence (ASE) certifications,
Service Technician's Society (STS) memberships and
International Automotive Technician's Network members
Shop Specialty:
Many shops specialize.
Ask if the technicians regularly work on your make and model of car or truck.
Generally, a specialty shop can provide better service for your type of car.
Almost any problem will only get worse with time.
Don't forget, that simple and inexpensive services like oil changes and tune-ups
can help your car last longer, and prevent more serious and expensive problems.
A word of caution here:
If you only price shop and go repair shop to repair shop "trying" to save money,
it may backfire on you and cost you more in unnecessary repairs.
Find a shop you like and stay with them, as the personal aspect of friendly
and familiar faces and trust, generates a good feeling from within.
Keep your eyes on the road!
2000 Petersen Automotive
All Rights (and lefts) Reserved