Where Customer Service is NOT a department...it's an Attitude!

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Getting better service....part 2

    Here are a few more tips to ease the repair & maintenance process of your vehicle. These are
aimed more towards the little things that throw a wrench into the wheels of progress at a shop.

Be reachable by phone
    After you drop off your vehicle, make sure the shop has a way to contact you. Generally
the service manager will need to contact you regarding what was found wrong with the vehicle,
and it may need additional parts / labor to repair what ails it. If you can't be contacted, the
vehicle may be put off until later in the day, and may be too late to get the needed parts, and you
may have to bring the vehicle back another day or leave it for the next day...if they can get to it.
Many shops need appointments ahead of time.

Alarms, wheel locks, anti-theft devices...
    Imagine you went to friends' house to check on their pet while they are gone, and you
open the door and an alarm goes off. After you catch your breath and make sure you didn't lose
any bodily functions, you wish they had warned you and / or disabled it. This happens daily to
the technicians!!! Please inform the shop if you have an alarm, disable it or show them how to
disable it! If there are locking wheel covers or lugnuts (not me), let the shop know where the key
is. Again it speeds up the process in the shop as the technician won't have to waste time playing
the "In search-of game".



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