Where Customer Service is NOT a department...it's an Attitude!

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Getting better service for your vehicle

    After you have found a repair shop, there are ways to ease the repair & maintenance
process for your vehicle. These tips are "Insider information" from a technician's viewpoint.

Communication
    Being able to communicate your needs to the auto repair facility is one of the key steps
in the repair process. You know your vehicle better than anyone, (unless your teenagers have
their hooks into it) and being able to describe a problem can save the technician valuable time,
thus saving you your valuable cash.
Be descriptive, be creative, and don't be afraid to try and make the same sound your car did. It
can actually be fun as long as you aren't too shy. If it's possible, try and tape record the sound
and bring it to the shop.

Confusion and terminology
    "My car won't start...." This can mean a couple of things, and can lead a technician on a
wild goose-chase. Starting and cranking are two separate items. A no-start generally means that
the engine is cranking over, but never fires/runs on it's own. A no-start is often confused with a
no-crank situation. This is either turning the key the start position and there is only a click or
nothing at all. These terms often are confused, and technicians often do not know what to look
for in diagnosing the problem.

A foreign language ?
    It may feel that way. The procedures and terminology involved with vehicle repair can
leave you feeling lost as though you were in a different country. NEVER feel intimidated and
ALWAYS ask questions. If you aren't sure what has been recommended or if it just doesn't make
sense, ask for clarification...it's your car, your right and your money!






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